FAQ
Orders and Shipments
Q: How long does it take to ship my order?
Q: When will my order arrive?
A: Shipping times vary based on our delivery partners and the delivery method chosen by you. You may refer to your order confirmation email to review your selected shipping method. Please keep in mind that COVID-19 has had a significant impact on the shipping industry worldwide. Shipments are routinely delayed. We strive to ship all items in a timely manner.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional shipment details.
Q: What’s your return policy?
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made until an order has been shipped. Please contact our team via email and we’ll strive to apply any requested changes. If your order has already been shipped, we cannot apply any changes to it. If you are dissatisfied with your order when it arrives, please contact us immediately. Customer satisfaction is our number one priority.
Q: What shipping options do you have?
Q: Do you ship internationally?
A: Yes, our primary international shipping partner is DHL. Please contact customer service prior to placing an order if you have any questions about shipping to your country.
Q: Do you sell gift cards?
A: We offer the option to purchase a gift card in our store. Contact us via email to learn about our gift card options.
Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, we will gladly offer a refund. Your satisfaction is our number one priority. Please see our refund policies here.